Looxi Beauty is an indie makeup brand that has been a staple for me for many years. I have talked about them repeatedly here on the blog and on my Instagram. Their matte formula is my favorite and some of their shimmers are literally the most special ones that I own. Looxi offered a fantastic formula while charging just $3.00 per shadow; this brand was truly a gem in the single eyeshadow world. Unfortunately, it’s now time to say goodbye.
At the beginning of May 2024, Looxi sent out emails saying that they were doing an inventory sell off. They were offering some older and never released shadows for $1.50 apiece because they were going to be changing their manufacturing process and needed to get rid of the excess product. You can see exactly what they said on their Instagram here. I purchased around $22.00 worth of shadows and honestly forgot about them… until recently.
I came across a Reddit post saying that the Looxi website was gone and sure enough, it was. I then went to their Instagram where TONS of people were commenting that they had not received their orders and were not receiving answers to emails. Looxi has had terrible customer service for years but as far as I’m aware, people have always gotten their orders, even if it took a long time. What is truly shocking, however, is that the brand has yet to say anything.
As of today, June 24th 2024, I have disputed the order with my bank and I hope to receive a refund. Even if Looxi does return, I will no longer be supporting them. This level of unprofessionalism and at this point, thievery, is completely uncalled for. I will still use my single shadows because I bought them and I do love them but I will not support the brand in any other way. If you have had any issues with Looxi Beauty, feel free to share below. Thanks for reading!
The Book and Beauty Blog 
There’s been quite a few beauty brands that have shut down . Including Suva Beauty , Beauty Bakerie , and possibly Hip Dot ( they were bought by Funko/LoungeFly and conspiracy theorist claim it was to buy out competition for their own nerd themed makeup brand ).
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I would have been sad if Looxi just shut down but I’m mad that they literally stole so many people’s money. It’s just insane!
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Yeah , definitely would leave a bad taste in my mouth too !
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I am crushed because I bought a bunch of the shadows during the sale and like you, had to resort to canceling through my bank. Then last week, I dropped my palette and all my favorite Looxi metallic singles are lost to eternity! Just the worst luck.
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Omg I am so sorry!
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I am so sorry all of you haven’t received your orders. I have order from this company a few times. The last order was delivered before the last sale. I am so glad I didn’t buy anything from that last sale…. Just like you, one of my favorite shades is broken. Too afraid to open the magnetic palette. Hopefully, the owner would get herself in gear. Set pride aside, and get the issue resolved starting with an apology!
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Is there brand you recommend that’s price and quality comparable to Looxi? My entire Looxi palette I’ve been curating for years smashed yesterday and I’m not sue where to tun to next.
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I just got finished testing out some singles from a brand called Pretties for Your Face and they’re so good! I’ll have a review up Friday. They’re usually more expensive than Looxi but they have sales all the time that makes them around the same price.
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